Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Contact information provided through referral forms or direct inquiry (name, email, phone number)
• Clinical data gathered during forensic psychosocial evaluations, including interview responses, psychosocial history, and mental health information
• Results from standardized clinical assessments (PHQ-9, GAD-7, PCL-5, and others as clinically indicated)
• Case-related documents provided by referring attorneys or immigration offices
• Website usage data collected through cookies and analytics tools (see Section 5)

2. How We Use Your Information

We use information collected strictly for the following purposes:

• To conduct forensic psychosocial evaluations for immigration hardship waiver cases
• To prepare clinical reports submitted to USCIS as part of your immigration case
• To share evaluation results with the referring attorney or immigration office, as described in your signed consent and disclosure form
• To communicate with you regarding scheduling, case updates, and follow-up
• To improve our website and services

We do not sell, rent, or trade your personal or clinical information to third parties.

3. HIPAA Compliance

Kipu Terra LLC maintains administrative, physical, and technical safeguards to protect your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

Our services are forensic evaluations, not therapy. We are impartial clinical evaluators who document psychological findings for the legal record. The clinical relationship is limited to the scope of the forensic evaluation and does not constitute a therapeutic or ongoing treatment relationship.

Protected health information (PHI) is disclosed only as authorized by your signed consent form, typically to the referring attorney and USCIS for the purpose of your immigration case.

4. Telehealth and Electronic Communications

All clinical evaluations are conducted via secure, HIPAA-compliant telehealth platforms. We use encrypted video conferencing for interviews and secure electronic systems for document storage and transmission.

While we implement reasonable safeguards to protect electronic communications, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted electronically.

5. Website Data, Cookies, and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. We may use Google Analytics (GA4) or similar analytics services to understand how visitors interact with our website.

Analytics data is aggregated and does not identify individual users. This data may include pages visited, time spent on pages, referring websites, and general geographic location.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

6. Data Retention and Security

Clinical records are retained in accordance with applicable state and federal regulations. New Mexico law requires mental health records to be maintained for a minimum of ten years following the last date of service, or longer as required by applicable law.

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Access to clinical records is restricted to authorized clinicians involved in your case.

7. Forensic Evaluation, Not Therapy

Kipu Terra LLC provides forensic psychosocial evaluations for immigration cases. Our services are not therapy, counseling, or ongoing mental health treatment. We do not accept insurance, as forensic evaluations are not covered by health insurance plans.

Payment is made directly to the firm. If you need ongoing mental health treatment, we can provide referrals to appropriate providers.

8. Children's Privacy

Our website is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13 through the website. If we become aware that we have collected personal information from a child under 13 via the website, we will take steps to delete that information promptly.

9. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.